Privacy Policy

1. What data do we process?

Depending on your interaction with us, we may process:

• Identification and contact details (name, email, phone, address).
• Quote and project details (information you provide about your home/business, plans, photos, technical details).
• Communication data (messages via forms, email, phone).
• Billing and contract data (for customers).
• Website and cookie data (IP address, device/browser data, interactions) – see Cookie Policy.

2. Why do we process your data? (purposes)

We process personal data for:

• Responding to questions and contacting you.
• Preparing and following up on quotes.
• Performing agreements (planning, execution, aftercare).
• Billing, administration, and accounting.
• Improving website performance and security.
• Marketing communications (where permitted, with opt-out/consent).

3. Legal basis

We rely on one or more of the following legal bases:

• Performance of a contract / pre-contractual steps (quotes/contract).
• Legal obligation (accounting/tax).
• Legitimate interest (customer service, security, limited marketing).
• Consent (e.g., certain cookies/newsletter) – can be withdrawn at any time.

4. Who do we share data with?

We only share data when necessary or legally required. Possible recipients:

• IT/hosting providers (website hosting, email).
• CRM / planning / accounting tools (if used).
• Subcontractors/partners involved in your project (relevant info only).
• Authorities (where legally required).

5. International transfers

Some providers may be located outside the EEA. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses).

6. Retention periods

We keep personal data no longer than necessary unless a longer period is required by law.

• Quote requests: typically up to 24 months after last contact.
• Contract and billing: as required by law (often 7–10 years).
• Website/cookies: see Cookie Policy.

7. Security

We implement appropriate technical and organizational measures (access control, updates, backups, least privilege).

8. Your rights

You may have the right to:

• Access, rectification, and erasure.
• Restriction of processing.
• Data portability.
• Object to processing (e.g., marketing).
• Withdraw consent (where applicable).

9. Complaints

You can lodge a complaint with the Belgian Data Protection Authority:

https://www.dataprotectionauthority.be/

You can also contact us first so we can try to resolve the matter together.

10. Changes

We may update this policy. The latest version is always available on our website.